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WINNING BIDS ARE A LEGAL CONTRACT SO DO NOT BID UNLESS YOU INTEND TO FOLLOW THROUGH AND PURCHASE THE ITEM.
RETURNS POLICY: WE ACCEPT RETURNS IN UNOPENED, RE-SELLABLE CONDITION IF NOTIFIED WITHIN 7 DAYS OF STAMP DISPATCH DATE
FAULTY GOODS: PLEASE NOTIFY US WITHIN 7 DAYS OF STAMP DISPATCH DATE.
DAMAGED GOODS IN TRANSIT: PLEASE SEND PHOTOGRAPHIC EVIDENCE TO US OF THE UNOPENED PACKAGE AND DAMAGED ITEMS SO WE CAN MAKE A CLAIM ON YOUR BEHALF WITH OUR COURIER, SADLY THIS TAKES TIME SO PLEASE BARE WITH US.
BUYER IS RESPONSIBLE FOR ALL POSTAL COSTS.
AARJART RESERVES THE RIGHT TO OFFER EITHER A REFUND OR RESHIP A NEW ITEM.
PAYMENT IS TO BE MADE WITHIN 3 DAYS OF WINNING BID, UNLESS CONTACTED BY WINNER. WE ACCEPT CHEQUES, POSTAL ORDERS, PAYPAL, MONEYBOOKERS, GOOGLE CHECKOUT, PPPAY AND MANY MORE. PLEASE CONTACT US ABOUT ALTERNATIVE METHODS OF PAYMENT.
WE AIM TO TO SHIP ALL ITEMS WITHIN 24 HOURS OF PAYMENT BEING RECEIVED.
P&P IS NOT SIMPLY THE COST OF A STAMP, IT ALSO INCLUDES PACKAGING, TIME TAKEN TO PACK, PETROL TO POST OFFICE, PARKING TICKET, MEMBER OF STAFF WAITING IN HOUR LONG QUEUE.
BEFORE YOU BID PLEASE LOOK AT THE TOTAL COST INCLUDING P&P, THIS IS THE FINAL COST, WE DO NOT HIDE VAT OR ANY SURCHARGES. IF YOU ARE HAPPY WITH THIS TOTAL AMOUNT PLEASE BID IF NOT PLEASE DO NOT BID.
SADLY, ITS A FACT OF LIFE PARCELS DO GO MISSING. IF YOU DO NOT RECEIVE YOUR ITEM PLEASE CONTACT US AND WE WILL LAUNCH AN INVESTIGATION WITH THE COURIER WE USED.
ROYAL MAIL DEEMS A PARCEL CAN ONLY BE REPORTED AS MISSING AFTER 15 WORKING DAYS, WHERE UPON AN INVESTIGATION CAN BE LAUNCHED. PLEASE CHECK WITH YOUR LOCAL SORTING OFFICE BEFORE CONTACTING US, AS THEY MORE THAN OFTEN WILL HAVE IT.
ONCE AN INVESTIGATION IS LAUNCHED WE WILL WAIT FOR THE POST OFFICE DECISION BEFORE A REFUND WILL BE MADE. (CONTACT US FOR OPTIONS OF RESHIPPING BEFORE THEN)
FEEDBACK
IN THE UNLIKELY EVENT YOUR EXPERIENCE WITH US HAS NOT BEEN GOOD PLEASE CONTACT US BEFORE LEAVING NEUTRAL OR NEGATIVE FEEDBACK.
LEAVING A DSR OF 1-4 IS TREATED AS LEAVING NEGATIVE FEEDBACK SO PLEASE CONTACT US FIRST TO SEE IF WE CAN HELP YOU. (WITHIN OUR STATED T&C'S)
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