aarjart web store FAQ section

YES, UNWANTED ITEMS: We offer a 7 day (from date of stamp) no quibble returns policy. 1) Contact us at mail@aarjart.com within the 7 day date. 2) Tell us your username, name and address. 3) We will then send you our return details. FAULTY ITEMS: 1) Contact us at mail@aarjart.com within the 7 day date. 2) Tell us your username, name and address and fault. 3) We will then offer you advice to see if we can resolve the fault, if this is not successful we will provide you with our return details. DAMAGED IN TRANSIT: 1) If the packaging looks bad upon initial inspection please tell the delivery driver and take photos of the item as delivered before opening. 2) Contact us at mail@aarjart.com within the 24 hours of receiving the parcel. (Our couriers require us to inform them within 48 hours of damages) 3) Tell us your username, name and address and details of damages. You will need to take clear photos of the packaging and the damaged items and send them to us. 4) We will then lodge a complaint with our courier

Our email address is mail@aarjart.com for all enquiries.

aarjart is an independent business that has no associations with eCRATER or any other companies trading on eCRATER. We are a fully registered business with Companies House and the UK Inland Revenue. This can all be verified online. We have our own website and you can check our feedback on other major online websites.

aarjart offers a no quibble 7 day return policy should anything go wrong with your purchase. aarjart fully complies with Distance Selling Regulations. We provide several payment options including Paypal, which offers its Paypal Buyer Protection Scheme.

We offer numerous methods of payment. Paypal Google Checkout PPPay Moneybookers BACS - Instant Bank transfer (International Bank Transfers will need to pay transfer fees upfront) Postal Order Cheque We are open to all other methods of payment, contact us for details mail@aarjart.com

We are based in West London, United Kingdom.

We aim to dispatch all items within 24 hours of payment being received. Postage within the UK according to Royal Mail should take up to 5 working days. International Shipping serviced by Royal Mail should take up to 5 working days. Please allow up to 15 working days as items can get held up at customs.

aarjart shows all costs upfront so what you see is what you pay. We do not have any surcharges for using different payment methods. International customers will be responsible for any Customs and Excise charges that may be due.